FREQUENTLY ASKED QUESTIONS
H2O TANK
TECHNICAL SPECIFICATIONS
Dimensons - WxHxD 550mm x 143mm x 211mm
Capacity - 4.7 Litres
Rating - 1500W
Voltage - 230V
Load - 10amp
Min & Max working pressure - 1.5 bar & 6 bar
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Answer |
A1. Itho recommend that the filter be changed every 6 months
A2. Filters can be purchase online from www.ithouk.co.uk
A3. Yes, the tap fits a standard 35mm tap hole standard on all U.K. sinks
A4. Yes, the tap is fitted with a special child safety handle which must be pressed to operate and returns to off position when released.
A5. No ! The tank is design to be installed underneath the cabinet and behind the plinth so you lose no space.
A6. Yes, 50cm extension hoses are available from www.ithouk.co.uk.
A7. The tap can produce up to 47 cups of boiling water per hour and takes an average of 15 minutes to refill.
A8. No ! The Itho boiler costs just 3p per day to run on standby. A kettle will cost approximately 35p everytime it is boiled.
A9. Yes, simply unplug the boiler and switch back on upon your return.
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Question |
Q1. How often should I change my filter?
Q2. Where can I purchase a replacement filter?
Q3. Can I replace my existing tap with an Itho Tap?
Q4. Is the tap safe?
Q5. Will the tank take up a lot of space in my cupboard?
Q6. Can I extend the hoses between the tank and tap?
Q7. How many cups of tea can I make?
Q8. Is the tap expensive to run?
Q9. Should I switch the unit off when I go on holiday?
TROUBLESHOOTING
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Question
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Q1. Water is passing through the tundish from the pressure release valve.
Q2. Boiling water handle loose or turning more than usual.
Q3 No boiling water dispensed. Cold water supplied as normal.
Q4. The tap is dispensing steam and water.
Q5. Water flow is reduced from normal.
Q6. Water leaking below tap.
Q7. Boiling water is dispensed, but tap splutters and sprays on operation.
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Answer |
A1. The water supply pressure to the boiler is too high. This is common at night, when water pressure increase. This can be easily resolved by fitting a pressure reducing valve. Click here to purchase online from www.ithouk.co.uk
A2. Handle faulty. Fill in Warranty form, attaching proof of purchase. If out of warranty, purchase replacement from www.ithouk.co.uk
A3. Reset Itho tank by pushing reset button at rear of tank. If tank has no reset button (pre 2012 manufacture), it will require to be replaced. Fill in warranty form attaching proof of purchase, or purchase repalcement tank from www.ithouk.co.uk
A4. This is normal. As your Itho tap stores water at 110 degrees, it is normal for steam and water to dispense, exactly the same as a kettle would.
A5. Check mains water supply. If normal, system may have limescale build-up. Descale tap and change filter. Repalcement filter kits can be purchased online from www.ithouk.co.uk
A6. Check all connections and tighten accordingly.
A7. This is caused by air in the mains water supply. This can happen in any area where the water supply is being worked on, even large distances away. This can be alleviated by using the cold supply first to remove any air from system before using the boiling valve.